Returns and Exchanges
If for any reason you are not completely satisfied with your online purchase, you may return the product to us in its original “new and unused” condition within 2 days of the goods being dispatched. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept items that are not in the original sale condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is faulty.
Refunds:
In the event that you wish to return an item for a refund, please email or contact us by phone to notify us that you are returning the item/s. Post the item/s back to us and a refund will be processed to you once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag that has a tracking ID as we hold no responsibility for items that go missing through the post.
Exchanges:
If you wish to exchange an item for another product you must return the item to us within 2 days of dispatch of goods. Simply contact us to notify you if to wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled, and tags attached. All postage costs for exchanges will be the responsibility of the customer. Please include a return self-address pre-paid satchel for your new item to be returned in. Please keep the appropriate proof of postage as we hold no responsibility for items that go missing through the post.
Damaged Items:
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised all computer screen color settings vary and can affect the way products appear on the viewing monitor. Only in Bali shall not be held responsible for any color discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.